Accounts Officer

Ref: 2026-37

Salary: £27,694 – £32,597 per annum.  We also have an excellent pension scheme with an employer contribution of 19%.

The primary role of the Accounts Officer is, as part of a specialist team working in designated geographical areas, to provide administrative and investigatory role with regard to a range of accounts including: current tenancies, possession use and occupation, former tenant debt and legal costs as allocated by the Line Manager, in line with agreed Income Collection Unit/Designated Business Unit responsibilities. The Accounts officer will take approved appropriate actions when all reasonable and feasible attempts to recover debt have been exhausted whilst fulfilling the following purpose for customers:

‘Provide me with support when I need it to help me pay my rent and sustain my tenancy’.

Under the guidance and instruction of the Line Manager, the Accounts Officer will take the necessary actions to recover debt and progress cases following the issue of a Notice of Intention to end an Introductory Tenancy (NOI) or Notice Seeking Possession of a secure tenancy (NSP) by the Line Manager.

The essential criteria are detailed in the Candidate Information Pack.

Candidates must meet the following requirements:

• 1. i) Hold a BTEC Higher or equivalent qualification PLUS one year’s relevant general administrative experience*

OR

• ii) Hold a BTEC National or equivalent qualification PLUS two years’ relevant general administrative experience*

OR

• iii) Exceptionally, candidates not holding the above level of qualification but with three years’ relevant general administrative experience, may also be considered (Please include dates)

*General administrative experience must be within an office based environment and include either investigatory responsibility, or customer care responsibility or experience in the use and maintenance of information systems

2. Candidates must demonstrate significant relevant experience in at least 3 of the following:

• A) DECISION-MAKING: Interpreting relevant policy and statutory requirements to make appropriate decisions to meet the needs of customers and the business
• B) TEAMWORKING: Working across units as an effective team member to support the achievement of shared outcomes
• C) PRIORITISATION: Successfully managing and prioritising a challenging workload with a wide range of responsibilities
• D) NEGOTIATION & COMMUNICATION: Effectively communicating as a representative of your organisation with both customers and stakeholders
• E) CUSTOMER INSIGHT/PROBLEM-SOLVING: Effectively analysing information to gain insight into customer needs and delivering practical solutions
• 3. Possess a current driving licence or have access to a form of transport that enables them to meet the requirements of the post in full including with reasonable travel timeframes

Further information, including detailed job requirements and application form, is available from our website or by:

Telephone: 03448 920900

Email: recruit@nihe.gov.uk