The Energy Advisor will provide a telephone and outreach service engaging with customers, to enable, empower and inform them on energy efficiency.  To give customers impartial advice and information on energy efficiency e.g. home water heating and consumption, renewable energy and low carbon transportation options.

The role will involve either working as part of the Customer Service function, managing all customer energy query types in line with Service Level Agreements and Key Performance Indicators, or in the Outreach Service, providing advice by attending events, or giving presentations in schools and in at community advice sessions.

The essential criteria are detailed in the Candidate Information Pack.

Candidates must meet the following requirements:

·         A) Possess a minimum of a BTEC Higher or equivalent (Level 4*) of qualification

OR

·         B) Can demonstrate at least two years relevant customer service experience with evidence of training / learning in energy advice matters. (Please include dates)

*Refer to Qualifications Framework for equivalencies

• 2. Possess a qualification in energy advice / awareness such as City & Guilds, Award in Energy Awareness (6281-01) Level 3 or be willing to work toward completion of this following appointment to the role.

3. Can demonstrate significant relevant experience in each of the following areas:

• A) monitoring & managing budgets in accordance with policies and procedures/external funding requirements;
• B) building effective working relationships with community groups, public representatives and statutory agencies;
• C) working with vulnerable people and communities;
• D) experience in the use of Microsoft Office

Further information, including detailed job requirements and application form, is available from our website or by:

Telephone: 03448 920900

Email: recruit@nihe.gov.uk